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FREQUENTLY ASKED QUESTIONS

TICKETING QUESTIONS
LIVESTREAM QUESTIONS

how do i get my ticket?

You will receive a stream link and an access code on the confirmation page immediately after your payment is processed. Take a screenshot when you see it for your records! You should also receive your ticket info via email, be sure to check your spam folder. For some, but not all shows, you will also receive the ticket info via SMS message.

What should I do if I didn’t get my ticket instantly on confirmation?

If you did not receive your stream link and access code or didn’t make it to the confirmation screen, be sure to reach out to [email protected] and we’ll get you set up!

HOW DO MULTI-SHOW PASSES WORK?

When you purchase a pass that includes multiple shows, you will receive a single stream link and access code. The link will give you access to all shows included with the multi-show pass and your access code will work on one device for each show!

When will I receive the merch I bought?

Merchandise is exclusive and limited edition. Please allow 6-8 weeks after the date of the show for it to ship and additional delivery time unless otherwise noted. *Due to Covid-19 related delays in fulfillment, some orders may experience additional shipping time, but we are always working hard to get you your goods!

What’s the refund policy?

Due to the nature of our service, we have a strict no refund policy. Feel free to reach out with any questions at [email protected] before you buy.